Celeste Headlee:
Listen!
Forget what you have heard!
- Don't multitask!
- Don't pontificate! (express one's opinions in a way considered annoyingly pompous and dogmatic)
Assume that you have something to learn
- Use open ended questions!
- Go with the flow!
- If you don't know, say that you don't know!
- Don't equate your experience with their's!
- Try not to repeat yourself!
- Forget the details!
- Listen!
- Be brief!
Always be prepared to be amazed!
